The latest research by the loyalty management firm Aimia Institute finds that Millenials are the most sensitive to digital overload. 44% of Millenials are likely to unfollow a brand on social media or unsubscribe from newsletters if they feel overwhelmed with digital communications. For comparison, just 13% of Gen X feel the same way.
The independent regulator for the UK communications industry, Ofcom, has conducted a survey on the knowledge and confidence of digital communication technologies among nearly 2,000 UK adults. In general, teens of 12-15 years old are the most tech-savvy respondents, while people aged 55 years old and over are losing their confidence in mastering new digital tools and devices.